Building Business

February Value Add:

Our ‘Value Add’ is near the top of our Newsletter this month to ensure that all of us that are so busy that we hardly have time to read an entire newsletter, are able to take advantage of this simple yet exciting and valuable service, absolutely FREE!

We are currently offering all of our merchant-partners, rather than just our newly boarded merchant-partners, a quick and easy social media presence for your business.

Contact us, to provide the necessary information to create your business’ profile, we will set it up for you at no charge. And we will show you how to access, operate and promote your business on Facebook and other social media sites, again at absolutely no charge.

DIRECT FROM VISA:

Fraud and Security

Heads Up to the Warning Signs of Fraud

Certain customer behavior could point to bankcard fraud. But remember, it doesn’t necessarily indicate criminal activity – you know your customers, so let your instincts steer you in the right direction.

Watch Out for Customers Who:

• Purchase a lot of merchandise without regard to size, style, color, or price.
• Ask no questions on major purchases.
• Try to distract or rush you during the sale.
• Make purchases, leave the store, and return to make more purchases.
• Make large purchases right at opening or at the last minute when the store is closing.Refuse free delivery for large items.

If You See Signs that Make You Suspicious:

• Hold on to the customer’s card if you think you can do so safely.
• Follow your company’s procedures and notify your supervisor.
• Call your voice authorization center and request a “Code 10” authorization, using a normal tone of voice. An operator will tell you what to do.

Take note of the following tips when accepting cards at the point of sale.

• Keep payment cards in your possession during transaction processing. While waiting for authorization, check the card’s basic features and security elements.If any of the Visa card security features is missing or looks altered, hold on to the card and make a Code 10 call to your authorization center. You may be instructed to try to recover the card or simply to return it to the cardholder and decline the transaction.

• Always request authorization on an expired card. If the card issuer approves the transaction, proceed with the sale.

• Never accept a transaction that has been declined.

Last of all when you are presented with unsigned cards and the signature panel is left blank or says “See ID”

1. Request a signature. Ask the cardholder to sign the card and provide current government identification, such as a driver’s license or passport (if local law permits).
2. Check the signature. Be sure that the cardholder signature on the card matches the one on the transaction receipt and the additional identification.
3. Complete the transaction. If the signature appears reasonably the same and the authorization request is approved, continue the transaction. If the cardholder refuses to sign the card, do not accept the card.

‘The purpose of a man is in action, not thought’ – Thomas Carlyle

In life you have a choice. You can boldly go where others fear or you can quietly slip back into the herd unnoticed. The choice is yours.

Rick Berry